Terms of Service

1 Payment and Refund Policy

How we handle payment, when work officially starts, and what happens if plans change.

Prepayment Required

All services are prepaid. You may request an appointment, ask questions, or submit documents for review, but your order does not become active—and no work begins—until your invoice is paid in full. Payment is what tells us to prepare your file, allocate time, and move your service forward.

How Payment Works

Most of our services are billed by invoice. After reviewing your order, we’ll send an invoice with details and instructions. A small number of services use Stripe checkout, where payment is collected during the order process. In all cases, payment must be completed before any work begins.

Convenience Fee

A 3% convenience fee may be added to invoices paid by credit or debit card. This fee helps offset processing costs. ACH, Zelle, and other bank transfer methods may be offered as no-fee alternatives when available.

Finality of Payment

Payment authorizes us to begin. Still, life happens. If you need to adjust or reschedule an appointment, just let us know. We’re reasonable and will do our best to accommodate you—especially if no irreversible work has started.

Refunds

Different services involve different levels of preparation and government involvement. Here is how refunds work:

• If you cancel before we begin work, we can usually refund you in full or in part, depending on what has already been prepared.
• If you need to reschedule, there is no penalty.
• For Remote Online Notarization (RON) and document typing: If we have already reviewed, prepared, or set up your session, refunds may be limited. We will still apply common sense and work toward a fair outcome.
• For apostille services: Once your apostille order has been submitted, couriered to a state or federal agency, entered into a processing queue, or otherwise set in motion, it becomes non-refundable. Apostille processing is a one-way trip and cannot be reversed once underway.
• If a technical issue or error on our part prevents us from completing your service, we will correct it or issue an appropriate refund or credit.
• Shipping and carriers: We rely on FedEx, USPS, and DHL daily. If a carrier delays, misroutes, loses, damages, or otherwise mishandles a package, we will help you open a claim, but carrier issues do not qualify for refunds of our service fees. Once a package leaves our building, it is literally out of our hands.

The bottom line: everything is prepaid, flexibility is applied where it makes sense, fairness is applied when appropriate, and apostilles are firm once they are in motion.

2 Remote Online Notarization (RON)

What you need for a smooth, compliant, and stress-free online notarization.

System Requirements

• Computer, laptop, tablet, or smartphone with a working camera and microphone
• Reliable high-speed internet
• Current browser and operating system
• Each signer must have their own email address

Identification Requirements

Non-U.S. citizens signing outside the United States must use a valid passport or a government-issued ID from the U.S., Canada, or Mexico. National ID cards from other countries cannot be accepted.

Accepted IDs include:

• U.S. passport
• Passport from any country
• Driver license or ID card from the U.S., Canada, or Mexico
• USCIS ID
• U.S. Uniformed Services ID

All IDs must be current or issued within the last five years and shown on video.

Personal Requirements

• Signers must be 18 or older (except minors signing adoption consents).
• English or Spanish fluency, or use of our interpreter service.
• Biometric ID verification is available—no Social Security number needed.

Document Requirements

• Documents may be in any language, but the notarial wording must be in English.
• If the notarial section is missing, incorrect, written in another language, or drafted by someone who clearly did not consult a Florida statute, you consent to us correcting or replacing it to ensure compliance.
• Documents must be reasonably complete. We may postpone or decline a notarization if the document contains unexplained or suspicious blank fields that affect meaning or validity. Standard blanks in typical forms are fine.
• Signers must review their documents before the appointment.
• Notaries cannot provide legal advice, interpret meaning, or recommend what type of document you should be using. We are not attorneys or paralegals.
• For attorney or third-party submissions, the submitter is responsible for ensuring the signer understands the content.
• Standalone signature pages cannot be notarized. Full documents are required.

Foreign Language Documents

Florida law requires that every signer understand the nature and effect of the document they are signing. This does not mean the document must be written in another language, nor does it require us to provide a translation. It simply means the signer must genuinely understand what they are signing.

If the signer does not fully understand the document as written, they must bring either:

• A translation of the document, or
• An explanatory version of the document that clearly describes what it is and what it does.

This translation or explanatory copy must be present at the appointment. Our notaries cannot interpret, summarize, or explain the document’s meaning.

If the signer cannot understand or communicate comfortably in English or Spanish, a professional interpreter is required. We offer interpreter services for $99, which covers up to 20 minutes (and most sessions take 10 minutes or less). For legal and compliance reasons, it is not permitted to use Google Translate, friends, relatives, children, neighbors, or even royalty to translate for you. Only a professional interpreter may assist during the session.

3 Apostille Services

How we move your documents through state, federal, and consular channels—and where our control ends and the government’s begins.

Processing Times

Processing time begins when we receive your document and ends when the government office issues the apostille. Return shipping is separate.

Government Fees

Our posted Florida apostille prices include all required government fees. There is one exception: if your document was certified by a county clerk, the State of Florida requires a mandatory $10 indemnity fee. This fee will be added to your invoice.

Service Levels

• Ludicrous Speed – Same-Day Florida Apostille
  To attempt same-day processing, we must have your document in our possession before 1:00 p.m. Eastern Time. We are able to achieve same-day results most of the time, and it remains one of our most reliable expedited options. In rare cases, if the state’s capacity or circumstances prevent same-day acceptance, your order will be shifted to RUSH service and we will refund the price difference.
• RUSH: 2–3 business days.
• FAST: Under 10 business days.
• PEACE OF MIND: Under 20 business days.
• FBI Background Check (D.C. Secretary of State): 3–4 business days.
• U.S. Department of State Authentication: About 8–10 business days.
• Embassy Legalization: Varies by embassy.

Customer Responsibility for Document Accuracy

Customers are responsible for ensuring the information in their documents is accurate, complete, and suitable for their intended purpose. Our review focuses on identifying issues that may affect notarization or apostille acceptance, and our expertise keeps rejection rates extremely low. However, we cannot guarantee the legal sufficiency of a document, determine whether it is the correct document for your situation, or ensure acceptance by any specific agency, embassy, court, bank, or institution. We are not attorneys or paralegals and cannot provide legal advice. If a document is rejected due to issues inherent to its content, purpose, origin, or prior preparation, this is not grounds for a refund.

Original Document Requirement

Many apostilles require original documents. When an original is required, it is the customer’s responsibility to send the physical document to us promptly. We will notify you by email when an original is needed, but it is your responsibility to read and act on that communication. Processing cannot begin until the required original is received. Delays caused by failure to send the required original—whether due to missed emails, unanswered messages, or mailing delays—are not grounds for refunds, expedited service, or timeline guarantees.

Translation Services (Add-On)

Translations, certified translations, and sworn translations (including sworn translations for countries such as Spain) are separate services with their own timelines. Translation work does not occur at the same time the apostille is issued, and it is not part of the apostille processing flow. Translations are delivered digitally by email when completed, which may be several days after the apostille has been issued and returned.

Translations are not included in the FedEx return envelope that contains your apostilled documents. Printed translations with separate FedEx return shipping are available only as an optional paid add-on service during online ordering.

Customers are responsible for reviewing emailed translations promptly and notifying us of any needed corrections before requesting printed copies or additional shipping services.

We will notify you promptly if notarization, translation, or agency delays affect your timeline.

4 Limitations of Liability

What we can responsibly control—and what no service provider can promise on behalf of governments and carriers.

Our Role

We prepare, package, submit, monitor, and follow up on your documents. We review documents for general acceptability, but final decisions lie solely with government agencies. If a document is rejected, we will help you address the issue.

Document Safety

Once your documents are submitted to a government agency or handed to a carrier, they are outside our control. We cannot be responsible for delays, damage, or loss caused by third parties.

Government Errors

Government agencies sometimes misroute, mislabel, or delay items. We will advocate for you, but we cannot be held liable for agency errors.

Shipping Carriers

We use FedEx, DHL, and USPS regularly. If a package is delayed, misdelivered, damaged, or lost, we will assist you in opening a claim. However, carrier issues do not qualify for refunds of our service fees.

6 Verified Vault Access™ – Terms of Service

Optional long-term digital storage for RON session materials, with security built in from the start.

Verified Vault Access™ is our premium digital storage add-on for RON sessions.

Your Vault May Include

• Notarized documents
• Audit trail
• ID verification reports
• Notary journal entry
• Full audio/video recording

Access Options

• Lifetime access (default).
• Time-limited access (you choose the date).

Hosting & Availability

The Vault is hosted on an encrypted third-party cloud platform. While we aim for continuous uptime, outages or platform changes may occur.

Credentials

Your QR code and password are solely your responsibility. We cannot recreate, recover, or reissue lost credentials.

Security

Vault contents are protected with zero-knowledge, end-to-end encryption. Only you—and those you intentionally grant access to—can open it.

Limitations

• The Vault is a convenience service, not a legal records retention system.
• The digitally signed PDF you receive at the time of notarization is the legally valid original.
• We are not responsible for loss of access due to forgotten credentials, outages, platform changes, or technology limitations.

Refunds

Once your QR code is activated, Vault access is considered delivered and is non-refundable.

Service Changes

We may modify, suspend, or discontinue Verified Vault Access™ at any time. Existing Vaults remain available for the duration of their selected access period unless restricted by law or technology.