POLICY AND TERMS OF SERVICE FOR ONLINE NOTARIZATION AND APOSTILLE SERVICES
Online Notarization (RON) Payment Policy
- An invoice will be emailed to you after you submit your order. The invoice must be paid prior to your online notary appointment.
- Other than for technical issues or mistakes on our part, payment on your invoice is final, and is non-refundable for any reason.
Online Notarization (RON) Refund Policy
- A full refund or re-do will be provided due to technical issues or mistakes on our part.
Cancellation Policy
- We reserve the right to cancel any transaction or order at our discretion, at any time. If we exercise this right of cancellation, you will receive a full refund.
- If you pay an invoice and do not follow-through with your notarization or contact us within fourteen business days, your transaction will be considered abandoned and not eligible for a refund.
We are always here to assist you and to answer questions. Please call 386-256-5540 or 800-255-5287 or email: notary@FloridaDocument.com
Apostilles – Refund Policy
Our apostille services are customized to your specific needs, and work begins as soon as your invoice is paid. Therefore, your invoice is non-refundable for any reason other than for mistakes made by us.
We are not responsible for mistakes by third parties, as they are outside our control. Examples include the Department of State, FedEx, and DHL.
Communications
If you have questions or issues with our service, you agree to call 800-255-5287 to speak directly with a representative who will resolve any issues and make you smile. Customer service is in our blood.
Time Frame for RUSH Service
The turnaround time for RUSH apostille processing by the Florida Department of State is typically 2-3 business days.
We cannot guarantee time frames, as there are parts of the process outside of our control. We offer 2-3 business day service starting from the time we receive your paper documents or complete an online notarization of the documents for you.
If paper documents are received after 12pm eastern time, or your online notarization is completed after 2pm eastern time, our 2-3 business day service begins on the following business day. To ensure the fastest possible handling time, we recommend choosing FedEx First Overnight when sending us paper documents. This ensures that your documents arrive at our office in the morning.
Time Frame for FAST Service
The turnaround time for our FAST service is typically less than 10 business days.
Time Frame for STANDARD Service
The turnaround time for standard apostille processing by the Florida Department of State is typically around twenty business days. We cannot guarantee time frames, as there are parts of the process outside of our control.
Our Role
We provide a courier service only, and we are not responsible for unforeseen delays or loss of documents outside of our control caused by the Florida Department of State, FedEx, DHL, or other third parties that may become involved. Unforeseen delays are extremely rare. We will work hard to resolve any issues that may arise, but you are using our services at your own risk.
Errors Made by Government Agencies
We are not responsible for errors made by the Florida Department of State, the U.S. Department of State, or foreign embassies. We are a courier service, and we do not proofread the government’s work products for accuracy or legal sufficiency.
Issues with FedEx, DHL, or USPS
We are not responsible for errors or delays caused by FedEx, DHL, USPS, or any other carrier, including the loss of documents. You are using our service at your own risk.
DHL Delay Notice
If you chose DHL as your return carrier, expect an extra day of processing time due to DHL’s 2pm eastern cutoff for receiving shipments. You have the option of using FedEx International.
Cancellation Policy
We reserve the right to cancel any transaction or order at any time and at our sole discretion. If we exercise this right of cancellation, you will receive a full refund. Any original documents in our possession will be returned to you free of charge without apostilles.