Payment and Refund Policy for Remote Online Notary (RON) and Terms of Service for Florida Apostille Processing

Florida Online Notarization Fast Apostille

TERMS OF SERVICE AND POLICIES REGARDING ONLINE NOTARIZATION AND APOSTILLE PROCESSING

ONLINE NOTARIZATION (RON) PAYMENT POLICY

Will will email you an invoice after you submit your order.  Your invoice must be paid prior to your online notary appointment. Once your invoice is paid, the document(s) you submitted for notarization will be locked, and no revisions will be possible.   If a change to a document is needed, you will be invoiced $20 to re-do the transaction.

Other than for technical issues encountered DURING an online notary session, payment on your invoice is final, and is non-refundable for any reason except as indicated below.  Because we must prepay our technology provider for your notarization, our refund policy must be strict.

ONLINE NOTARIZATION (RON) REFUND POLICY

  • A full refund will be provided for failed sessions due to technical issues after the online notary video session has started.  A full refund (or re-do) will be provided if we make a mistake with your notarization.
  • If you cannot pass ID verification, you will receive a full refund minus $15.  (We have to prepay LexisNexis for your attempted ID verifications, even if you fail.)
  • By paying your invoice, you acknowledge that your payment is non-refundable for any reason except as indicated in this policy. Changing your mind is not a valid reason for a refund under our policy.  Failing identify verification is not a valid reason for a full refund. Claiming that you, “never received an email” after paying your invoice is not a valid reason for a refund under our policy.  Remember to check your spam email folder if you think you missed an email, or add @floridadocument.com to your whitelist of safe senders.  If you need us to re-send emails or if you have any issues or concerns at, our customer support is best-in-class. We are reachable by phone or email. Customer Service: 800-255-5287 or email notary@FloridaDocument.com
  • Invoices are typically cancelled after 72 hours of nonpayment.

CANCELLATION POLICY FOR ONLINE NOTARIZATION SERVICES

  • We reserve the right to cancel any transaction or order at our discretion, at any time.  If we exercise this right of cancellation, you will receive a full refund.
  • If you pay an invoice and do not follow-through with your notarization or contact us within 14 business days, your transaction will considered abandoned and will be cancelled and not subject to a refund.

We are always here to assist you and to answer questions.  Please call 386-256-5540 or 800-255-5287.

TERMS OF SERVICE AND POLICY FOR APOSTILLE PROCESSING (Standard and RUSH)

REFUNDS

Our apostille agent services are customized to your specific needs, and work begins as soon as your invoice is paid.  Therefore, your invoice is non-refundable for any reason.

COMMUNICATIONS

If you have questions or issues with our service, or you have not received a timely or satisfactory reply to your email, you agree to call us at 800-255-5287 to speak directly with a representative to resolve any issues.  Customer service is our top priority.

TIME FRAME for RUSH SERVICE – The turnaround time for RUSH apostille processing by the Florida Department of State is typically 3-4 business days.  We cannot guarantee time frames, as there are parts of the process outside of our control.  We offer 3-4 business day service starting from the time we receive your paper documents or complete an online notarization of the documents for you.   If paper documents are received after 3pm eastern time, or your online notarization is completed after 2pm eastern time, our 3–4 business day service begins on the following business day.   To insure the fastest possible handling time, we recommend choosing FedEx First Overnight when sending us paper documents.  This ensures that your documents arrive at our office in the morning.

TIME FRAME for STANDARD SERVICE – The turnaround time for standard apostille processing by the Florida Department of State is typically 20-30 business days.  We cannot guarantee time frames, as there are parts of the process outside of our control.

OUR ROLE – We provide a courier service only, and we are not responsible for unforeseen delays or loss of documents outside of our control caused by the Florida Department of State, FedEx, DHL, or other third-party that may be involved.  Unforeseen delays are extremely rare.  We will work hard to resolve any issues that may arise, but you are using our courier service at your own risk.

ERRORS BY  THE FLORIDA DEPARTMENT OF STATE

We are not responsible for errors made by the Florida Department of State.  We are a courier service, and we do not proofread the government’s work products for accuracy or legal sufficiency.  The certification and apostille division of the Florida Department of State is a busy government office that handles an enormous workload.  They occasionally make mistakes.

ISSUES WITH FedEx, DHL, or USPS

We are not responsible for errors or delays caused by FedEx, DHL, USPS, or any other carrier, including the loss of documents.   You are using our service at your own risk.

DHL DELAY NOTICE

If we are returning your apostilles internationally via DHL,  there will be an extra day of processing time due to DHL’s 2pm eastern cutoff for receiving shipments.  You have the option of using FedEx International (more expensive), but once your choice of carriers is made, we cannot change it.

CANCELLATION POLICY

We reserve the right to cancel any transaction or order at any time and at our sole discretion  If we exercise this right of cancellation, you will receive a full refund.  Any original documents in our possession will be returned to you free of charge without apostilles.