Terms of Service for Apostille and Online Notarization Services
Payment and Refund Policy
Payment Method: An invoice will be sent to your email upon order submission. Payment must be made in advance to secure your online notarization appointment.
Refund Eligibility: Refunds will be granted solely for technical issues or mistakes on our part. All other payments are considered final and are non-refundable.
- We reserve the right to cancel any transaction at our discretion.
- Orders left inactive for 14 business days are subject to cancellation.
Payment and Refunds
Prepayment Requirement: All Apostille projects must be paid for in full before any processing begins.
Custom Work: Given the specialized nature of our apostille services, work on your project starts immediately upon payment. Refunds are not possible once a project has commenced, except if we are at fault.
Customer Service and Communication
How to Reach Us
- Florida Apostille RUSH Service: 2-3 business days (starts next business day if received after 12 pm ET)
- Florida Apostille FAST Service: Generally under 10 business days
- Florida Apostille STANDARD Service: Approximately 20 business days
- FBI Check Expedited Service: 3-4 business days
- U.S. Department of State Authentication: Currently 11-14 weeks
Our Role and Responsibility
We function as a courier service to expedite the apostille process. Our responsibilities are confined to facilitating the document exchange between you and the respective agencies.
Document Safety Clause
After your documents are handed over to a third party like the Department of State or a shipping carrier, we can’t be held accountable for loss, damage, or other complications.
Exemptions for Government Errors
We cannot be held responsible for errors, omissions, or delays caused by government agencies, including but not limited to the Florida Department of State and the U.S. Department of State.
While we strive to use reliable carriers, we are not responsible for issues that arise during the shipping process by third-party carriers like FedEx, DHL, or USPS.
DHL Advisory: If you choose DHL for your return carrier, please be aware that an extra day is required due to their 2 pm ET cutoff. FedEx International is available as a quicker alternative.
Cancellation by Us
We reserve the right to cancel any transaction or order at our sole discretion. In such cases, you’ll be fully refunded, and any original documents in our possession will be returned to you.
Thank you for choosing our Apostille and Online Notarization Services! If you have any questions or concerns, please don’t hesitate to reach out to us.