Payments, Refunds, and No-Shows

PRICING
With few exceptions, we do not quote prices in our advertising, on our website, or via email.  Prices for document preparation projects and/or other services are quoted by phone and are based on the nature and complexity of the project.   Customers pay for our services via an electronic invoicing process that is both detailed and unambiguous.

GOVERNMENT AND THIRD PARTY FEES
Fees quoted for our services do not include court filing fees, governmental fees, or third party costs.  Third party costs include, but are not limited to, fees charged for the service of civil process on an individual(s), fees for taking a required co-parenting class, obtaining official records, obtaining certified copies of court documents, obtaining Putative Father Registry Search Certificates, or diligent searches conducted by a private investigator.

If you are on a limited income,  the Clerk of Court may waive your filing fees and some fees related to service of process.  Read our page on applying for civil indigent status to learn more.

POSTAGE
We cover the cost of postage associated with your project with the understanding that we use exclusively use USPS First Class and Priority Mail for domestic mailings.  USPS does not offer a guaranteed overnight service.  If you request expedited or overnight shipping via FedEx or UPS for whatever reason, we will invoice you for the postage in advance.

TRAVEL, MEALS AND LODGING
Any expenses we incur by traveling to and from a meeting with you is covered in your initial quote.

PAYMENTS

We accept cash, personal checks drawn on a U.S. account, money orders, and the following credit cards:

Visa, MasterCard, Discover and American Express

If you pay with cash, we will provide a receipt.

CREDIT CARD PROCESSING FEE
Customers who pay by credit/debit card will be charged a 3.5% processing fee.  This does not apply to our document services for Wills or notarial services.

CHECK CLEARING POLICY
If paying with a personal check, services may be delayed up to 10 business days to allow for the check to clear.

BOUNCED CHECK POLICY
If your check is returned for insufficient funds, we will charge you $25 plus any fee charged to us by our bank.  Future payments will be only be accepted by cash or certified funds.

DEPOSITS AND FINAL PAYMENTS

For jobs quoted at $200 or less, full payment is due before work begins.

For jobs quoted over $200,  we ask that you pay one-half of the quoted price as a deposit.

All language translation work must be paid in full, regardless of the quote, prior to work beginning.

Your balance (Final Payment), if any, will be due when we meet you to sign or deliver your documents, or prior to transmitting a completed work product electronically.

Our travel time (if required), postage, envelopes, witnesses, and notarizations are included with all quotes at no extra charge.

If you require a special payment plan, please discuss it with us prior to hiring us.

REFUND POLICY

Initial deposits for work are non-refundable.  Each project is a custom job, and work begins as soon as your file is opened.

Other refunds will be determined on a case by case basis at our discretion.

Court rulings contrary to your wishes, or delays caused by the judicial system are not grounds for a refund.

CHANGES TO DOCUMENTS AND FORMS
The cost for making significant changes to a document package requested by the customer, after the documents have been finalized, and not due to any errors or omissions on our part, will be determined on a case by case basis, but shall begin at $50.  The definition of, “significant” shall be determined at our discretion.

NO-SHOW POLICY FOR OUT OF OFFICE MEETINGS
If the customer fails to show for a scheduled out-of-office appointment, without first providing our office with reasonable notice, additional charges may apply for rescheduling and/or modifying/reprinting documents. This fee will be in addition to the quoted price for our services and will start at $50.

PAYING FILING FEES or  THIRD PARTY FEES WITH YOUR CREDIT/DEBIT CARD
We discourage you from having us charge your credit/debit card to pay filing fees.  Not only is it much more expensive for you, it causes us additional work.  We have to drive to the bank, withdraw money, and then drive to Amscot to convert the cash into a Money Order.  We will typically instruct you to make a check or money order payable to a government entity or third party for a specific amount.  If you absolutely MUST charge government or third party fees to your credit/debit card, the 3.5% processing fee applies, and we may charge you a convenience fee.

Major Credit Cards Accepted


PayPal Credit