Payments, Refunds, and No-Shows

GOVERNMENT AND THIRD PARTY FEES

Fees quoted for our services do not include court filing fees, governmental fees, or third party costs.  Third party costs include, but are not limited to, fees charged for the service of civil process, fees for taking the DCF approved co-parenting class, obtaining official records, obtaining certified copies of court documents, obtaining Putative Father Registry search certificates, or diligent searches conducted by a private investigator.

FILING FEE WAIVERS

If you have a limited income,  you may be eligible to have your filing fees waived by the clerk of court in your county.  Read our page about applying for civil indigent status to learn more.

POSTAGE

We cover the cost of postage associated with your project with the understanding that we exclusively use USPS First Class and Priority Mail for domestic mailings.  USPS does not offer a guaranteed overnight service.  If you need overnight shipping via FedEx or UPS, we will invoice you to prepay the cost.

TRAVEL

Any expenses we incur by traveling to and from a meeting with you is included in your initial quote.

PAYMENTS

We accept personal checks drawn on a U.S. account, money orders, and the following credit cards:

Visa, MasterCard, Discover and American Express

If a payment is made by cash, we will provide a receipt.

CREDIT/DEBIT CARD PROCESSING/CONVENIENCE FEE

Customers will be charged a 2.9% + $0.30 processing fee if  a credit or debit card is used to pay an invoice or by direct swipe/chip in person.  If we have to manually key in the sale (paying by card over the phone, etc.), the a 3.5% processing fee will be added.  Customers who pay their court, government, or filing fees through our merchant account will be charged a 4% convenience fee.

CHECK CLEARING POLICY

If paying with a personal check, services may be delayed until the check clears.

BOUNCED CHECK POLICY

If your check is returned for insufficient funds, we will charge you $25 plus any fee charged to us by our bank.  Future payments will be only be accepted by cash or certified funds.

DEPOSITS AND FINAL PAYMENTS

The following projects require prepayment in full:

  • Probate – Summary Administration
  • Last Will and Testament
  • Deeds
  • Power of Attorney
  • Advance Directives
  • Healthcare Surrogacy
  • Spanish Translations

All other projects require a 50% deposit on the invoice for work to begin.  This includes adoptions, divorce, other family law projects, and immigration.

Your balance (Final Payment on Invoice), if any, will be due when we meet with you to sign your documents, or prior to transmitting or filing a completed work product.

Our travel time (if required), postage, envelopes, witnesses, and notarizations are included with all quotes at no extra charge.

If you require terms or a special payment plan, we are approachable.  Please discuss this with us in advance.

REFUND POLICY

Deposits on document preparation projects are non-refundable.  Each project is custom product, and work begins as soon as we open your file.

Other refund requests will be considered on a case by case basis.

Court rulings contrary to your wishes, or delays caused by the judicial system are not grounds for a refund.

REFUND AND PAYMENT POLICY FOR ONLINE NOTARIZATIONS

Our payment and refund policy for remote online notarizations (RON) can be found by clicking here.

CHANGES TO DOCUMENTS AND FORMS

The cost for making significant changes to a document package requested by the customer, after the documents have been finalized, and not due to any errors or omissions on our part, will be determined on a case by case basis, but shall not be less than $50.  The definition of, “significant” shall be determined at our discretion.  This also applies to documents that have been abandoned to the point of becoming “stale”, and require a re-print.

 

Major Credit Cards Accepted


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